Contact Us

We would love to hear from you. If you have any questions, reach out using the form on this page.

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For all queries on memberships, bookings, account issues, classes, lessons and more, please email your home centre:

Mile End Park Leisure Centre and Stadium: bewell-mileend@towerhamlets.gov.uk
Tiller Leisure Centre: bewell-tiller@towerhamlets.gov.uk
John Orwell Sports Centre: bewell-johnorwell@towerhamlets.gov.uk
Poplar Baths Leisure Centre and Gym: bewell-poplarbaths@towerhamlets.gov.uk
Whitechapel Sports Centre: bewell-whitechapel@towerhamlets.gov.uk
York Hall Leisure Centre: bewell-yorkhall@towerhamlets.gov.uk

For general enquires, please email be-well@towerhamlets.gov.uk.

Frequently Asked Questions

How can I apply for a Be Well membership?

We have a great range of memberships for you to pick. Whichever membership you choose, you will no longer be restricted to one centre - you can now use it across all Be Well facilities in Tower Hamlets for the same monthly price!

You can join online using our website or by coming into one of our centres. If you have any questions about memberships, please get in touch by completing our contact form.

When will the Be Well app be ready to download?

Our app has now launched and is available to download on the App Store and Google Play. Find out more.

Can I purchase a day pass?

If you want to try our facilities, you will be able to purchase short term membership options ranging from 1, 7, 14 and 30 days, for a one-off fee. This can be purchased through our website or at one of our centres.

Can I use my Be Well membership outside of Tower Hamlets?

Your Be Well membership currently enables you to use all our great centres within Tower Hamlets. We have a wide range of facilities, offers and activities and are committed to shape Be Well for your needs.

Will I receive a new membership card?

Yes, you will receive a new membership card when you come in to use one of our leisure centres. With improvements to our booking system, you can also access our facilities via a QR code on your Be Well app.

Does the changeover affect my existing course, lesson or class booking?

All existing lessons, courses and group exercise class bookings will be honoured after we transfer.

Will there be changes to my child’s swimming programme?

All swimming lessons will remain the same initially. Be Well are moving over to the nationally endorsed Swim England criteria for an improved lesson experience. More details on this will become available soon.

How do I hire facilities?

We have a range of facilities for hire. Whether you are looking to hold a meeting, a sports event or a live concert, we have got the space for you. To enquire about hiring a facility at one of our centres, please get in touch by completing the contact form and we will get back to you with more information.

What is happening with York Hall Spa?

The Spa at York Hall will be closing on 1 May 2024 for some exciting improvement and redecoration works. We are aiming to reopen by the end of 2024. To register your interest and to be the first to be made aware of any news and offers, please get in touch by completing the contact form.

Where can I find updates on St George’s Leisure Centre redevelopment?

We are investing in a new leisure centre and housing facility that will be built on the site of St George’s Leisure Centre, providing more and better-quality leisure facilities alongside new homes for residents. Please visit the St George’s webpage to keep up to date.

How do I leave feedback or request additional support?

Feedback

We welcome your feedback to help us make the Be Well service the best it can be for you. Your input is invaluable in shaping a service that truly meets your needs. Please email be-well@towerhamlets.gov.uk.

Complaints

We’re sorry to hear you’re considering making a complaint to Be Well. The quickest and most effective way to address your concern is by contacting us directly. We’d greatly appreciate the opportunity to resolve the issue for you as quickly as possible. Please feel free to reach out to us at be-well@towerhamlets.gov.uk.

If you’ve already contacted us and feel that your concerns haven’t been fully addressed, you can make a formal complaint through the council’s corporate complaints process. More details can be found on the council website.