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    Frequently Asked Questions

    GLL will claim your direct debit from you as usual in the month of April and this will cover you for the usual period. Your first direct debit will be collected by Be Well on 1 June 2024, with all subsequent direct debits being collected on the first day of each month going forward.

    You don’t need to do anything, you will simply have a different reference on your bank statement.

    Your May membership fee will be reduced to reflect the closure period.

    We are closing from 1 May and reopening on 7 May to make some improvements to our facilities and service. We will be reducing your direct debit amount on 1 May to compensate for the time you are not able to use the centre.

    We have a great range of memberships for you to pick. Whichever membership you choose, you will no longer be restricted to one centre - you can now use it across all Be Well facilities in Tower Hamlets for the same monthly price!

    Once we officially launch, you can join online using our website or by coming into one of our centres. If you would like more details on memberships in the meantime, please get in touch by completing our contact form.

    We’re working on developing our app so you can easily book gym, swim and fitness classes and discover exclusive events tailored to your interests. Our app will launch in summer 2024.

    If you want to try our facilities, you will be able to purchase short term membership options ranging from 1, 7, 14 and 30 days, for a one-off fee. Once we launch, this can be purchased through our website or at one of our centres.

    Your Be Well membership currently enables you to use all our great centres within Tower Hamlets. We have a wide range of facilities, offers and activities and are committed to shape Be Well for your needs.

    Yes, you will receive a new membership card when you come in to use one of our leisure centres. With improvements to our booking system, you can also access our facilities via a QR code on your Be Well app. Details on how to download the app will become available once we launch.

    All existing lessons, courses and group exercise class bookings will be honoured after we transfer. The centres will be closed for some exciting improvements from 1-6 May, reopening 7 May and your direct debit payment will be reduced for any missed classes.

    All swimming lessons will remain the same initially. Be Well are moving over to the nationally endorsed Swim England criteria for an improved lesson experience. More details on this will become available once we launch.

    We have a range of facilities for hire. Whether you are looking to hold a meeting, a sports event or a live concert, we have got the space for you. To enquire about hiring a facility at one of our centres, please get in touch by completing the contact form and we will get back to you with more information.

    The Spa at York Hall will be closing on 1 May 2024 for some exciting improvement and redecoration works. We are aiming to reopen in summer 2024. To register your interest and to be the first to be made aware of any news and offers, please get in touch by completing the contact form. 

    We are investing in a new leisure centre and housing facility that will be built on the site of St George’s Leisure Centre, providing more and better-quality leisure facilities alongside new homes for residents. Please visit the St George’s webpage to keep up to date.

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    About Us

    Be Well, run by Tower Hamlets Council, provides leisure services to support residents’ journeys to healthier lifestyles through health, wellness and play.

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