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We would love to hear from you. If you have any questions, reach out using the form on this page.

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    Frequently Asked Questions

    Our app has now launched and is available to download on the App Store and Google Play. Find out more. 

    If you want to try our facilities, you will be able to purchase short term membership options ranging from 1, 7, 14 and 30 days, for a one-off fee. This can be purchased through our website or at one of our centres.

    Your Be Well membership currently enables you to use all our great centres within Tower Hamlets. We have a wide range of facilities, offers and activities and are committed to shape Be Well for your needs.

    Yes, you will receive a new membership card when you come in to use one of our leisure centres. With improvements to our booking system, you can also access our facilities via a QR code on your Be Well app.

    All existing lessons, courses and group exercise class bookings will be honoured after we transfer. 

    All swimming lessons will remain the same initially. Be Well are moving over to the nationally endorsed Swim England criteria for an improved lesson experience. More details on this will become available soon.

    We have a range of facilities for hire. Whether you are looking to hold a meeting, a sports event or a live concert, we have got the space for you. To enquire about hiring a facility at one of our centres, please get in touch by completing the contact form and we will get back to you with more information.

    The Spa at York Hall will be closing on 1 May 2024 for some exciting improvement and redecoration works. We are aiming to reopen by the end of 2024. To register your interest and to be the first to be made aware of any news and offers, please get in touch by completing the contact form. 

    We are investing in a new leisure centre and housing facility that will be built on the site of St George’s Leisure Centre, providing more and better-quality leisure facilities alongside new homes for residents. Please visit the St George’s webpage to keep up to date.

    Feedback

    We welcome your feedback to help us make the Be Well service the best it can be for you. Your input is invaluable in shaping a service that truly meets your needs. Please complete our feedback form.

    Complaints

    We’re sorry to hear you’re considering making a complaint to Be Well. The quickest and most effective way to address your concern is by contacting us directly. We’d greatly appreciate the opportunity to resolve the issue for you as quickly as possible. Please feel free to reach out to us at be-well@towerhamlets.gov.uk.

    If you’ve already contacted us and feel that your concerns haven’t been fully addressed, you can make a formal complaint through the council’s corporate complaints process. More details can be found on the council website.

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    About Us

    Be Well, run by Tower Hamlets Council, provides leisure services to support residents’ journeys to healthier lifestyles through health, wellness and play.

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