Membership eligibility criteria

Refer a friend terms and conditions

New members must provide the membership number of their referrer at the time of joining.
No limits on referrals! Refer as many friends as you’d like – there’s no maximum. For every friend you refer, you’ll earn an additional free month of membership.
Referred friends must remain active members until March 2025 for the referrer to qualify for free months.
All existing membership terms and conditions apply.

In some cases you may have to provide two forms of ID – one form of ID for proof of age and another form of ID to show your Tower Hamlets residency.

To apply for a free swim membership, you must provide any of the following evidence to prove your age and Tower Hamlets residency:

Passport
Photo driving license
National Insurance Card/letter
Council tax bill
Valid in the last three months: Utility bill, bank statement, rent book/statement
For customers living in halls of residence, an official letter confirming residency

Our discounted concessionary membership is available to anyone who receives any of the following benefits:

Housing benefit
Income Support
Job Seekers’ Allowance
Working Families Tax Credit
Carers Allowance
Universal Credit payment page, dated within three months with value greater than £0
Residence permit card with refugee settlement within 1 year of issue date

To apply for a concessionary membership, join online or visit a centre to sign up. You will need to provide evidence of your eligibility.

If you receive PIP, we accept a disabled ID card as proof of eligibility.

All documentation must include the customer name and be in date (either valid for a year or before the expiry date).

If you work in any of the following public services you can get our discounted corporate rate on your membership:

To apply for a corporate membership, you must provide any one of the following evidence to prove your eligibility:

Letter from company – customer full name within one year
Staff ID – customer full name
Staff payslip – customer full name within three months
Blue Light Card – customer full name with a valid date
NHS ID Card (Belfast HSC ID Card) – customer full name
Teachers & Teaching Assistants – payslip from last three months that includes your Teacher Reference Number stating they are a teacher or letter from the Department for Education.

This membership requires proof of eligibility upon your first visit, with any one of the following:

Letters from college/university stating you are on a course with the academic year on and full name
University/college/sixth form ID cards with the academic year on and full name
Student profile with academic year on and full name
Acceptance letter from uni/college/sixth form with academic year and full name

If you receive any of the following you may be eligible for a disability concessionary membership:

All documentation must include the customer’s name and be in date (either valid for a year or before the expiry date).