Membership eligibility criteria

Free swimming eligibility criteria

In some cases you may have to provide two forms of ID – one form of ID for proof of age and another form of ID to show your Tower Hamlets residency.

To apply for a free swim membership, you must provide any of the following evidence to prove your age and Tower Hamlets residency:

Passport
Photo driving license
National Insurance Card/letter
Council tax bill
Valid in the last three months: Utility bill, bank statement, rent book/statement
For customers living in halls of residence, an official letter confirming residency

Our discounted concessionary membership is available to anyone who receives any of the following benefits:

Housing benefit
Income Support
Job Seekers’ Allowance
Working Families Tax Credit
Carers Allowance
Universal Credit payment page, dated within three months with value greater than £0
Residence permit card with refugee settlement within 1 year of issue date

To apply for a concessionary membership, join online or visit a centre to sign up. You will need to provide evidence of your eligibility.

If you receive PIP, we accept a disabled ID card as proof of eligibility.

All documentation must include the customer name and be in date (either valid for a year or before the expiry date).

If you work in any of the following public services you can get our discounted corporate rate on your membership:

To apply for a corporate membership, you must provide any one of the following evidence to prove your eligibility:

Letter from company – customer full name within one year
Staff ID – customer full name
Staff payslip – customer full name within three months
Blue Light Card – customer full name with a valid date
NHS ID Card (Belfast HSC ID Card) – customer full name
Teachers & Teaching Assistants – payslip from last three months that includes your Teacher Reference Number stating they are a teacher or letter from the Department for Education.

This membership requires proof of eligibility upon your first visit, with any one of the following:

Letters from college/university stating you are on a course with the academic year on and full name
University/college/sixth form ID cards with the academic year on and full name
Student profile with academic year on and full name
Acceptance letter from uni/college/sixth form with academic year and full name

If you receive any of the following you may be eligible for a disability concessionary membership:

All documentation must include the customer’s name and be in date (either valid for a year or before the expiry date).