Coming soon!
Leisure activities, programmes and facilities for the Tower Hamlets community delivered through health, wellness and play.
How can I apply for a Be Well membership?
We have a great range of memberships for you to pick. Whichever membership you choose, you will no longer be restricted to one centre - you can now use it across all Be Well facilities in Tower Hamlets for the same monthly price!
You can join online using our website or by coming into one of our centres. If you have any questions about memberships, please get in touch by completing our contact form.
When will the Be Well app be ready to download?
Our app has now launched and is available to download on the App Store and Google Play. Find out more.
Can I purchase a day pass?
If you want to try our facilities, you will be able to purchase short term membership options ranging from 1, 7, 14 and 30 days, for a one-off fee. This can be purchased through our website or at one of our centres.
Can I use my Be Well membership outside of Tower Hamlets?
Your Be Well membership currently enables you to use all our great centres within Tower Hamlets. We have a wide range of facilities, offers and activities and are committed to shape Be Well for your needs.
Will I receive a new membership card?
Yes, you will receive a new membership card when you come in to use one of our leisure centres. With improvements to our booking system, you can also access our facilities via a QR code on your Be Well app.
Does the changeover affect my existing course, lesson or class booking?
All existing lessons, courses and group exercise class bookings will be honoured after we transfer.
Will there be changes to my child’s swimming programme?
All swimming lessons will remain the same initially. Be Well are moving over to the nationally endorsed Swim England criteria for an improved lesson experience. More details on this will become available soon.
How do I hire facilities?
We have a range of facilities for hire. Whether you are looking to hold a meeting, a sports event or a live concert, we have got the space for you. To enquire about hiring a facility at one of our centres, please get in touch by completing the contact form and we will get back to you with more information.
What is happening with York Hall Spa?
The Spa at York Hall will be closing on 1 May 2024 for some exciting improvement and redecoration works. We are aiming to reopen by the end of 2024. To register your interest and to be the first to be made aware of any news and offers, please get in touch by completing the contact form.
Where can I find updates on St George’s Leisure Centre redevelopment?
We are investing in a new leisure centre and housing facility that will be built on the site of St George’s Leisure Centre, providing more and better-quality leisure facilities alongside new homes for residents. Please visit the St George’s webpage to keep up to date.
How do I leave feedback or request additional support?
Feedback
We welcome your feedback to help us make the Be Well service the best it can be for you. Your input is invaluable in shaping a service that truly meets your needs. Please complete our feedback form.
Complaints
We’re sorry to hear you’re considering making a complaint to Be Well. The quickest and most effective way to address your concern is by contacting us directly. We’d greatly appreciate the opportunity to resolve the issue for you as quickly as possible. Please feel free to reach out to us at be-well@towerhamlets.gov.uk.
If you’ve already contacted us and feel that your concerns haven’t been fully addressed, you can make a formal complaint through the council’s corporate complaints process. More details can be found on the council website.
Get in touch!
If your question hasn’t been addressed in these FAQs, please feel free to contact us using the form below. We are here to help you Be Well.
Privacy Policy
Privacy Policy
Last Updated On 19-Jan-2024 Effective Date 19-Jan-2024
This Privacy Policy describes the policies of Tower Hamlets Council, Tower Hamlets Town Hall, 160 Whitechapel Road, London E1 1BJ, United Kingdom of Great Britain and Northern Ireland (the), email: be-well@towerhamlets.gov.uk, phone: 020 7364 5000 on the collection, use and disclosure of your information that we collect when you use our website ( https://be-well.org.uk ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service. We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
How We Use Your Information:
We will use the information that we collect about you for the following purposes:
- Marketing/ Promotional
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at be-well@towerhamlets.gov.uk. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at be-well@towerhamlets.gov.uk.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Tower Hamlets Council, Tower Hamlets Town Hall, 160 Whitechapel Road, E1 1BJ, email: dataprotection@towerhamlets.gov.uk. We will address your concerns in accordance with applicable law.
Cookie Policy
Cookie Policy
Effective Date: 19-Jan-2024
Last Updated: 19-Jan-2024
What are cookies?
How do we use cookies?
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