Privacy Policy
Last Updated On 16-Aug-2024
Effective Date 19-Jan-2024
This Privacy Policy describes the policies of Tower Hamlets Council, Tower Hamlets Town Hall, 160 Whitechapel Road, London E1 1BJ, United Kingdom of Great Britain and Northern Ireland (the), email: be-well@towerhamlets.gov.uk, phone: 020 7364 5000 on the collection, use and disclosure of your information that we collect when you use our website ( https://be-well.org.uk ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
The information you provide will be used by the London Borough of Tower Hamlets’ Leisure Service, Be Well, to process your personal and sensitive information. Be Well, provides leisure services to the Tower Hamlets community.
Tower Hamlets Council is the Data Controller for this service.
We process your data in accordance with the General Data Protection Regulation (GDPR) and if you have any concerns the Council’s Data Protection Officer can be contacted on DPO@towerhamlets.gov.uk.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
How We Use Your Information
It is necessary for us to process your personal data (name, address, contact details, etc), under the GDPR article 6 for the performance of a contract. We will also process special category data (health, personal and household circumstances) as necessary for article 9 explicit consent.
A delay in you providing the information requested may result in a delay in providing appropriate services.
We will use the information that we collect about you for the following purposes:
- Marketing/ Promotional
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
How long do we keep your information?
We will only hold your information for as long as is required by law and to provide you with the necessary services. This is likely to be for seven years after the case is closed.
We may also anonymise some personal data you provide to us to ensure that you cannot be identified and use this for statistical analysis of data to allow the Council to effectively target and plan the provision of services.
Information sharing
We will share your personal information with our suppliers. We use our suppliers to process payments for your membership. The information regarding your payments will be held external with the supplier servers.
We also use a different suppliers to provide us a system to store your application form and other type of information you provided. This information will be held internally.
Your personal information may be shared with internal departments or with external partners and agencies involved in delivering services on our behalf. As stated above this will include Gladstone, IMIN, The Retention People – TRP and WordPress.
The council has a duty to protect public funds and may use personal information and data-matching techniques to detect and prevent fraud, and ensure public money is targeted and spent in the most appropriate and cost-effective way. Information may be shared with internal services and external bodies like the Audit Commission, Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police. This activity is carried out under social protection law.
We have a duty to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area. This data would normally be anonymised and never used to make decisions on a specific individual or family.
Automated decision making and Profiling
The service will process some of the data by computer and may therefore make automated decisions on your case. You can ask for this to be explained to you, please see ‘your rights’ below. We may also to some degree use the data to build a profile for you regarding service provision and priority.
Your Rights
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at be-well@towerhamlets.gov.uk. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at nigel@mememedia.co.uk.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
Security
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Grievance / Data Protection Officer
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Tower Hamlets Council, Tower Hamlets Town Hall, 160 Whitechapel Road, E1 1BJ, email: dataprotection@towerhamlets.gov.uk. We will address your concerns in accordance with applicable law.