Coming soon!
Leisure activities, programmes and facilities for the Tower Hamlets community delivered through health, wellness and play.
How do I transfer my existing membership from GLL to Be Well?
Your existing membership will be automatically transferred to Be Well with the same low monthly payment amount. You will not need to do anything, we will take care of it.
After the GLL transfer, do I have to make any changes to my existing direct debit payments?
GLL will claim your direct debit from you as usual in the month of April and this will cover you for the usual period. Your first direct debit will be collected by Be Well on 1 June 2024, with all subsequent direct debits being collected on the first day of each month going forward.
You don’t need to do anything, you will simply have a different reference on your bank statement.
Your May membership fee will be reduced to reflect the closure period.
I have a membership but cannot access facilities during the shutdown period. Will I be recompensed?
We are closing from 1 May and reopening on 7 May to make some improvements to our facilities and service. We will be reducing your direct debit amount on 1 May to compensate for the time you are not able to use the centre.
How can I apply for a Be Well membership?
We have a great range of memberships for you to pick. Whichever membership you choose, you will no longer be restricted to one centre - you can now use it across all Be Well facilities in Tower Hamlets for the same monthly price!
Once we officially launch, you can join online using our website or by coming into one of our centres. If you would like more details on memberships in the meantime, please get in touch by completing our contact form.
When will the Be Well app be ready to download?
We’re working on developing our app so you can easily book gym, swim and fitness classes and discover exclusive events tailored to your interests. Our app will launch in summer 2024.
Can I purchase a day pass?
If you want to try our facilities, you will be able to purchase short term membership options ranging from 1, 7, 14 and 30 days, for a one-off fee. Once we launch, this can be purchased through our website or at one of our centres.
Can I use my Be Well membership outside of Tower Hamlets?
Your Be Well membership currently enables you to use all our great centres within Tower Hamlets. We have a wide range of facilities, offers and activities and are committed to shape Be Well for your needs.
Will I receive a new membership card?
Yes, you will receive a new membership card when you come in to use one of our leisure centres. With improvements to our booking system, you can also access our facilities via a QR code on your Be Well app. Details on how to download the app will become available once we launch.
Does the changeover affect my existing course, lesson or class booking?
All existing lessons, courses and group exercise class bookings will be honoured after we transfer. The centres will be closed for some exciting improvements from 1-6 May, reopening 7 May and your direct debit payment will be reduced for any missed classes.
Will there be changes to my child’s swimming programme?
All swimming lessons will remain the same initially. Be Well are moving over to the nationally endorsed Swim England criteria for an improved lesson experience. More details on this will become available once we launch.
How do I hire facilities?
We have a range of facilities for hire. Whether you are looking to hold a meeting, a sports event or a live concert, we have got the space for you. To enquire about hiring a facility at one of our centres, please get in touch by completing the contact form and we will get back to you with more information.
What is happening with York Hall Spa?
The Spa at York Hall will be closing on 1 May 2024 for some exciting improvement and redecoration works. We are aiming to reopen in summer 2024. To register your interest and to be the first to be made aware of any news and offers, please get in touch by completing the contact form.
Where can I find updates on St George’s Leisure Centre redevelopment?
We are investing in a new leisure centre and housing facility that will be built on the site of St George’s Leisure Centre, providing more and better-quality leisure facilities alongside new homes for residents. Please visit the St George’s webpage to keep up to date.
Get in touch!
If your question hasn’t been addressed in these FAQs, please feel free to contact us using the form below. We are here to help you Be Well.
Privacy Policy
Privacy Policy
Last Updated On 19-Jan-2024 Effective Date 19-Jan-2024
This Privacy Policy describes the policies of Tower Hamlets Council, Tower Hamlets Town Hall, 160 Whitechapel Road, London E1 1BJ, United Kingdom of Great Britain and Northern Ireland (the), email: be-well@towerhamlets.gov.uk, phone: 020 7364 5000 on the collection, use and disclosure of your information that we collect when you use our website ( https://be-well.org.uk ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service. We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
How We Use Your Information:
We will use the information that we collect about you for the following purposes:
- Marketing/ Promotional
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at be-well@towerhamlets.gov.uk. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at be-well@towerhamlets.gov.uk.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Tower Hamlets Council, Tower Hamlets Town Hall, 160 Whitechapel Road, E1 1BJ, email: dataprotection@towerhamlets.gov.uk. We will address your concerns in accordance with applicable law.
Cookie Policy
Cookie Policy
Effective Date: 19-Jan-2024
Last Updated: 19-Jan-2024
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How do we use cookies?
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